Posted Mar 30, 2007 at 09:21AM by Ryan A. Listed in: News Tags: Blizzard, customer service, Mage
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Kotaku's WoW account restored by Blizzard - Image 2Kotaku's WoW account restored by Blizzard - Image 1

This is a little follow up to our report yesterday on gaming site Kotaku's hacked World of Warcraft (WoW) account. What happened was one of its journalists logged on to the MMO video game only to find out that his level 62 Mage character called Rande has been stripped of its, well, everything. The journalist's mailbox and bank account were also robbed.

According to the journalist, he filed this immediately to Blizzard Entertainment and the latter promised to investigate on the matter. To his surprise, all missing in-game items have been restored back when he checked in today. The journalist mentioned,

After hearing horror tales from guild mates and commenters yesterday I expected to have to wait anywhere from three days to 'good luck with that', yet here I am, fully decked out in my lovely + frost heavy splendor, ready to fight beside my comrades once again.


He even said that he appreciates Blizzard's rather fast action to this problem. Good thing for Kotaku, and we don't mean to run on its parade, but we kind of think that the recovery happened so fast because the aggrieved party belongs to a video game site. We're pretty sure Blizzard doesn't want and doesn't need any bad publicity right now.

A couple of days ago, we also reported that a lot of accounts have been hacked recently with the use of a new keylogger hiding behind the filename "tonydanza.a11net". So if you're not a journalist, we suggest checking your systems now for the said file because we're not too sure if you'll also get such excellent customer service.


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   by Niceguy (Unregistered) - 2007-03-30
 » GMs are good

i have contacted the GMs in game 2ce, once to report a gold seller who annoyed me 3 times in 1 session the other when i accedently deleted 1 item. on an ocasson Gms contacted me w/in 45 minutes and restored the item in only a few minutes after talking to me.

i havent experienced any of those horror stories.



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